Full-Time Front Desk Associate

Job Summary: Mt Hope Chiropractic & Wellness is seeking a Full-Time Front Desk Associate to join our team. We’re looking for a professional, reliable, and energetic individual who excels in multitasking, demonstrates strong attention to detail, and provides outstanding customer and patient care. This position plays a key role in creating a welcoming experience for our chiropractic, massage, and sauna clients while ensuring smooth daily operations of the office.

This role is primarily based at our Penfield office, but may include occasional float shifts or support at our Mt. Hope location as needed.

Schedule: Tuesday–Saturday (Full-Time)

This schedule is required, and consistent availability is mandatory.

Key Responsibilities:

• Greet and check in chiropractic, massage, and sauna clients with professionalism and warmth
• Manage appointment scheduling, confirmations, and communications via phone, text, and email
• Record, document, and update information accurately across multiple office systems
• Process payments accurately and manage cash bags
• Perform opening and closing procedures per established routines
• Maintain a clean, organized, and professional front desk and lobby environment
• Set up, assist, and turn over sauna rooms between guests to ensure a clean and comfortable experience
• Support providers and team members with administrative and operational tasks
• Verify and update patient insurance information with accurate documentation

Qualifications:

• Availability every Tuesday–Saturday
• Strong communication, organizational, and multitasking skills
• Excellent customer service and professional demeanor
• Comfortable learning and navigating multiple software platforms and recording information accurately
• Prior experience in a chiropractic, medical, or wellness environment (massage or spa) is a plus
• Ability to handle cash and transactions accurately
• Comfortable working on a computer and managing multiple tasks
• Familiarity with insurance processes and terminology preferred

Job Type:

Full-Time (Tuesday–Saturday)

Benefits:

• Paid Time Off (PTO)
• Sick Time
• Healthcare Benefits
• 401(k) with Employer Match

Join Our Team!

If you enjoy helping others, thrive in a wellness-focused environment, and take pride in delivering great service, we’d love to hear from you. Please submit your resume and a brief note about why you’d be a great addition to our team